Our policy is put into place to protect our business and our customers. 

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All policies listed below must be adhered to at all times when booking an appointment with us.

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1.PAYMENTS/ CANCELLATIONS/ RESCHEDULING / NO-SHOWS

1.1 DEPOSITS

All bookings require a deposit to secure the appointment. This is 50% of the total service, the other 50% must be paid in the studio before or after your service has finished.

In any case that you must cancel your appointment, a 48hr notice is needed to be eligible for a refund. If less than 48hrs notice is given, The Waxing Room has the right to mark the deposit paid as a late cancellation fee.

If booking through the booking system, you must pay the deposit before you can confirm your appointment. If booking through our social media’s, the deposit must be paid to the following bank account with your name as reference by the end of the day:

The Waxing Room
12-3126-0802213-00

1.2 PAYMENTS

We offer the option of Afterpay in-store. The remaining payment must be made in full in the studio before or after your service. Payments can be made as follows: 

CASH: if paying by cash, please ensure to bring the correct amount with you as we may not always have correct change in the studio.

EFTPOS: We have EFTPOS in-store and also offer PayWave.

BANK TRANSFER: if paying by bank transfer, please make sure to do this before your appointment. You will be asked to provide proof of payment after your service so please ensure to take a screenshot of payment.

1.3 CANCELLATIONS

A 48 hrs notice is needed to cancel any appointment. If less than 48hrs notice is given, the deposit paid will be forfeited and marked as a late cancellation fee.

If cancellation is due to an unforeseeable circumstance such as sickness or covid, at least 24hrs notice must be given- deposit will not be eligible for a refund however, can be used to reschedule to a different date/time. If less than 24hrs notice is given, the deposit will be forfeited and marked as a late cancellation fee.

1.4 RESCHEDULLING

To reschedule an appointment, you must give a 48 hrs notice. This is to ensure that we are given enough time to fill the spot you had with another client.

Any rescheduled appointments will less than 48 hrs notice will need to have another deposit be paid to secure the new appointment.

If rescheduling is due to an unforeseeable circumstance such as sickness or covid, at least 24hrs notice must be given to be able to put the deposit forward to the new appointment. If less than 24 hrs notice is given, a new deposit must be paid.

1.5 NO SHOWS

Under any circumstance do we tolerate no-shows. If you are late for 15 or more minutes without any notice about your ETA, your appointment will be deemed as a no-show.

Clients who perform a no show will be immediately blocked from our booking system and blacklisted.

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2. ARRIVING LATE 

2.1 ARRIVING LATE

Please ensure that you time yourself properly and consider traffic when making your way to your appointment. If ETA is given, we will give up to 10 mins for your arrival. If you are late for more than 10 mins we will need to mark the appointment as a no-show. This is due to not having enough time to give you a proper full set of your service.